Refund and Return Policy

Last updated: 27/07/2021

7 Days Returns Policy

You have 7 days to make a refund request/store credit after your order has been delivered successfully, the clause is not applicable for the specific items or categories mentioned below,

Non-returnable Products. You do not have a right to return, replace or exchange products in respect of:

products that are classified as hazardous materials or use flammable liquids or gases;

products that have been used or damaged by you or are not in the same condition as you received them;

any consumable product;

products with tampered or missing serial numbers; or

products that fall under specific categories, including food, beverages, household goods, digital books, swimwear, hosiery, underwear, socks, health, contact lenses, hygiene related and personal care products and certain baby products (e.g., tethers, diapers, hygiene tissues, feeding related products) music, video and video games.

Other specific items: Product Period of Return,

Perishable goods (e.g., meat, vegetables, fresh food and food items)

Easy and Free Returns with 100% refund

If any of the item you have received is wrong damaged, defective or not as described on the website, we will arrange a full refund/store credit or replacement along with any shipping fees applied. Your refund will be initiated once your product is received back in our customer fulfilment centre and inspected by our team, and the final refund will be received by you

Assurance of Authenticity

Items Cannot Be Returned

The below items which cannot be returned are,

Sale, offer or discounted items specifically mentioned with No-Return Policy, Products with notes which states so specifically that the item cannot be returned.

Refund Policy

If you placed the order using a Credit/Debit card, and we have approved the refund then we will refund the price of the item returned to the same card. Please note that it may take up to 7-14 working days based on your merchant.

If you opted for the Cash on Delivery (COD) service, we will issue you a store credit/money transfer in to the account you insist us to do. Store credit is the credit which you can use for shopping on our website for any item purchase equivalent to the price of the item(s) you returned.

This means that we guarantee and value the payment you made with us and will provide a refund service as per your requirement.

Refund Procedure. We will issue a refund to you depending on the method you used for payment, as follows:

1. if you paid by cash on delivery, we will issue a refund to your shopon wallet; or

2. if you paid by credit/debit card, you can choose to have a refund by credit/debit card or to your shopon wallet.

Refund Timescale. Your refund will be initiated once your product is received back in our customer fulfilment centre and inspected by our team, and the final refund will be received by you as follows:

1. if the refund is to your credit/debit card, within thirty (30) days from the day on which we receive the product back in our customer fulfilment centre;

2. if your refund is to your shopon wallet, you will receive the refund immediately after your product is received back in our customer fulfilment centre and inspected by our team; or

3. if you have cancelled your order before shipping, an automated refund will be provided back to you.

Cancellation Policy

If you change your mind before we dispatch that item (*call us to confirm), then cancel your order and we will process the refund along with any shipping fees applied.

Cancellations depend on whether your order has been shipped or not. Usually, this happens within 3-5 business days so try to cancel your order at an early stage.

If your order has been shipped, we would not be able to cancel it. At that point, your next best option is to make use of our hassle-free return policy and send the item back for a store credit.